Dropped my online order on January 21, 2025 and didn't hear back until I emailed 7 days later asking them what's up? They replied that due to the Chinese New Year celebrations all shipments were delayed and they would only be back in the office on February 4, this information wasn't made available at time of order. On February 4, I informed that if they didn't answer my concern I'd ask my bank to charge back the order. They replied stating that they had cancelled the order, although they cancelled it they held back $27.00? I'm waiting to hear back from my bank in the hopes of recovering the outstanding amount. Absolute worst customer service I've encountered and caution anyone doing business with these less than honest people to look at other options.
Dear customer,
We are sorry to hear about your negative experience with our company. We apologize for any inconvenience caused by the delay in processing your order. As mentioned in our email, the delay was due to the Chinese New Year celebrations and we understand that this was not communicated to you at the time of purchase.
We would like to assure you that we have processed the refund for your order on February 5th (China time). Please note that the refund has been returned to your credit card according to the original order amount. We regret that we cannot control any bank charges that may occur in the process.
If you have any other questions or concerns, please do not hesitate to reach out to us. We will do our best to assist you and make things right. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.
Best regards,
CaDA Team
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Mr Brookes
Opportunity missed
It's ok but at its price point it should be alot better, for the cost it doesnt represent a good machine. Lots of gimmicks but not good in action. You could spend a little more and have a better machine, spend alot less and have an equivalent machine. It promises the world but doesnt delivery alot. My review is look at a cheaper alternative and upgrade you will spend less than on this machine and have something more usable.
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Robert Lock
Fantastic service and hopefully a great product
I could not believe how quick my order was processed and delivered , Well done. As for the Loader, I have purchased it for a Christmas present, so at this stage have not unboxed it yet. I'm very confident it will be a good purchase. Thank you to all the people involved in my purchase, good work, Rob L. Australia.
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Michel Moreau
volvo rc wheel loader
Although the 592 wheel loader itself is great- well built-the remote control itself is a flop. the controls stick bad . signals are always lost , they get crossed ,the remote is constantly being turned off and on t pair- the remote is stuck in a type of demo mode , now the remote does not work at all , after about 15 hrs use it no longer functions . nor can i get a responce to purchase a rep[lacement controller. thats too bad i love this more than Huinas.
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michael webb
MUCH better than I thought - They really showed what they can do !
Amazing front loader unit , needs added weight at back, but this is a very - very well thought out unit. I am REALLY IMPRESSED !
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Chris Houthuijsen
Perfect!!!
Great machine. Already have the Volvo EC160E and this shovel is a perfect extension of my model construction company. Next one is the dump truck.
